Providers / Netcup
Netcup
German price-performance champion with German contract terms.
www.netcup.com · Prices checked 2026-10-01
- Type
- Virtual server (VPS)
- Starting cost
- ≈€8.26/mo
- Free tier
- No
- Ease of use
- 2/5
Netcup still packs a lot of compute per euro — new orders are G12.5. The entry VPS 500 G12.5 gives 2 vCores, 4 GB RAM, and 64 GB SSD from €8.26 including VAT on a 12-month term, and the Root Server line starts at RS 500 G12.5 from €12.93 with dedicated EPYC cores. Existing G12 contracts keep their old prices. The catch is the paperwork: terms are 1, 12, or 24 months with a 31-day cancellation window, and the abuse team suspends first and asks questions Monday to Friday.
Good to know
- Minimum terms are 1, 12, or 24 months; longer terms cost less. Cancellation must arrive at least 31 days before term end or the contract renews.
- G12 is gone for new orders — new plans are G12.5. Existing G12 contracts keep their old prices until they end.
- The abuse team can suspend servers instantly (including Friday night) and works Mon–Fri office hours; out-of-hours phone support costs €40 per 15 minutes.
- Sign-up identity checks are strict and some orders get rejected.
- Prices are displayed including 19% German VAT — your actual VAT depends on your country.
Virtual server (VPS)
Netcup VPS / Root Server
- Best for
- European projects that want strong specs per euro and can live with German contract formalities.
- How deploys work
- You get root on a bare server: bring your own setup; the Server Control Panel handles images, snapshots, and a remote console.
- The tradeoff
- Strong specs per euro, but fixed terms, strict signup checks, and an unforgiving abuse process.
Why pick it
- Strong specs per euro: VPS 500 G12.5 from €8.26, dedicated EPYC Root Servers from €12.93.
- Truly unmetered traffic with no fair-use asterisks published.
- Root Server line has a 99.9% availability guarantee and 30-day money-back.
- DDoS protection and copy-on-write snapshots included free.
Why look elsewhere
- You pick a 1-, 12-, or 24-month term, and missing the 31-day cancellation window renews the contract.
- Abuse handling is aggressive: instant suspensions with the abuse team only reachable on weekdays.
- No managed databases, no automatic backups (snapshots are manual), no platform features.
- Only a handful of EU locations (Vienna, Nuremberg, Amsterdam), fixed at setup.
Our ratings
What developers say
First-person reports from the past three years, drawn from public discussions and independent write-ups. These are individual experiences, not our ratings; open the original source for its workload and full context. Critical reports include a follow-up check so you can see whether the problem was fixed, partly addressed, remains current, or has no public resolution.
What people like 10 sources
In a dated follow-up after buying a Netcup summer offer, the author reports a great experience with no issues.
Looking for a reliable VPSA customer reports no problems and highlights Netcup's dedicated resources and value.
Looking for a reliable VPSA current Root Server customer says they are happy with the service.
Looking for a reliable VPSAfter roughly a year using Netcup for several projects, a Scotland-based customer reports low latency and zero complaints.
Looking for a reliable VPSAn operator running several Netcup servers for almost a year describes them as solid.
Looking for a reliable VPSAn ARM server customer with more than a year of use is satisfied and reports only one roughly five-minute maintenance interruption.
What's the experience like using Netcup's VPS?A Netcup customer characterizes the service as excellent.
What's the experience like using Netcup's VPS?A European Netcup user reports no personal issues with the service.
What's the experience like using Netcup's VPS?An operator says they have run around 50 Netcup servers for years without problems.
Netcup server experienceOne year after an earlier recommendation, the customer says they added three servers, encountered nothing bad, and still considers Netcup their best host.
Netcup VPS experience — one-year follow-upCritical reports and follow-ups 10 sources
A customer says a server was inaccessible for about a month, support replies were sporadic, and the inaccessible data was ultimately lost.
Do not use NetcupA customer says a support ticket remained unanswered for months and describes support quality as poor.
Do not use Netcup — support experienceA community member familiar with Netcup says replies commonly take days, reinforcing the original customer's support complaint.
Do not use Netcup — slow support discussionA customer reports a server becoming unresponsive for around four hours each day and waiting a week without a support response before deciding to move.
Do not use Netcup — recurring server outageA customer says Netcup continued billing and threatened collection after a cancellation submitted more than 14 days earlier, while support did not reply.
Do not use Netcup — cancellation billing complaintA newly provisioned Root Server could not be reached over SSH and weekend support was unavailable.
Do not use Netcup — new server inaccessibleA customer criticizes the portal and says advance termination rules can force payment for an additional month.
Do not use Netcup — portal and contract complaintA new Root Server customer reports SSH access failing intermittently and unpredictably.
Do not use Netcup — intermittent SSHA customer says an old cancellation was executed about ten months later despite continuing payments, causing an unexpected shutdown and data loss without backups.
Bad experience with NetcupA self-hoster reports an abuse suspension, confusing maintenance communication, delayed support, and client downtime.
Netcup experienceVirtual server (VPS)
Netcup VPS / Root Server
What you'd realistically pay
| Project stage | Estimate | Based on |
|---|---|---|
| Just starting | ≈€8.26/mo | VPS 500 G12.5 — Incl. 19% VAT. 2 shared vCores, 4 GB RAM, 64 GB SSD, traffic included. 12-month term (1-month is €9.50). |
| Steady traffic | ≈€12.93/mo | RS 500 G12.5 — Incl. 19% VAT. 2 dedicated AMD EPYC cores, 4 GB RAM, 64 GB NVMe, 99.9% availability guarantee, 30-day money-back. |
| Growing | ≈€26.92/mo | VPS 2000 G12.5 — Incl. 19% VAT. 8 shared vCores, 16 GB RAM, 256 GB SSD, traffic included. |
Published prices
| Plan | Price | What you get |
|---|---|---|
| VPS 500 G12.5 | €8.26/mo | 2 shared vCores, 4 GB RAM, 64 GB SSD, traffic included. From-price incl. 19% VAT, 12-month term (1-month is €9.50). |
| RS 500 G12.5 | €12.93/mo | 2 dedicated AMD EPYC cores, 4 GB RAM, 64 GB NVMe, 99.9% availability guarantee, 30-day money-back. |
| RS 1000 G12.5 | €21.73/mo | 4 dedicated AMD EPYC cores, 8 GB RAM, 128 GB NVMe, 99.9% availability guarantee, 30-day money-back. 1-month is €25.00. |
| VPS 2000 G12.5 | €26.92/mo | 8 shared vCores, 16 GB RAM, 256 GB SSD, traffic included. |
| VPS 8000 G12.5 | €67.11/mo | 16 shared vCores, 64 GB RAM, 1 TB SSD, traffic included. |
- Terms are 1, 12, or 24 months — longer terms cost less. Existing G12 contracts keep old prices; new orders are G12.5.
- IPv6-only saves €0.60/month, but you cannot add a public IPv4 later.
- Named locations carry a surcharge that scales with the plan (on VPS 500: EU/US named +€1.04, Singapore +€7.66).
Deploy workflow
| Deploy from Git push Connect a repository and every push deploys automatically. | No No deploy pipeline — bring your own CI or scripts. |
|---|---|
| Preview deploys Each branch or pull request gets its own temporary URL. | No Nothing built in. |
| Official CLI A maintained command-line tool for deploys and management. | Partial The Server Control Panel exposes a webservice API; there is no first-class official CLI. |
| Instant rollbacks Revert to a previous deploy without rebuilding. | Partial Manual copy-on-write snapshots restore machines; no automatic backups, no deploy-level rollback. |
Platform
| Custom domains + HTTPS Bring your own domain with TLS certificates handled. | Yes Point DNS at the server; TLS is yours via certbot or a proxy. |
|---|---|
| Built-in CDN / edge network Static assets served from locations near your visitors. | No No CDN product — put Cloudflare in front if needed. |
| Serverless functions Run backend code without managing a server process. | No Not a VPS feature. |
| Docker containers Deploy your own container image. | Yes Install Docker yourself on any image. |
| SSH / shell access Open a shell on the machine running your app. | Yes Full root SSH. |
| EU hosting region Run the app itself in a European data center. | Yes Vienna, Nuremberg, and Amsterdam are the core locations. |
Runtime & operations
| Automatic scaling Capacity grows with traffic without manual resizing. | No Manual plan upgrades only. |
|---|---|
| Scale to zero Costs stop (or pause) when nobody is using the app. | No The contract bills until cancelled, powered off or not. |
| Scheduled jobs Run code on a schedule without an external trigger. | Yes Classic cron on the box. |
| Managed database A database the provider runs, backs up, and updates. | No No managed database product — the closest thing is a fully managed vServer. |
| Logs & metrics built in See what the app is doing without wiring up third parties. | Partial Basic graphs in the Server Control Panel; app-level monitoring is yours. |
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